Voice announcements, floor messages and call-select

The system speaks the events that matter to a passenger. Direction of travel is announced as the lift sets off — going up or going down. Door messages cover doors opening and closing, along with prompts such as "please stand clear" and "keep fingers clear of the doors". On arrival the lift confirms the floor has been reached and announces the floor itself. A separate set of safety and status messages — out of service, fire service, overload, emergency stop and alarm — is available so the lift can speak its condition, not just its position. Announcements can play at the car and at the landings, wherever a panel is fitted.

Each floor is announced using the label you set for it — "Ground", "Reception", "Level 3" — so what passengers hear matches what they read on the display. These spoken floor clips are chosen in the configurator and distributed to every panel from the master unit, which keeps the wording consistent across the whole building.

Announcements are selected from a library of clear, pre-recorded clips, grouped by purpose so the right message is easy to pick for each floor, status or event. Where a building needs particular wording or a specific voice, custom clips can be added alongside the standard library. Because the master unit distributes the audio to every panel over the standard network cable, all stations speak with one consistent voice and nothing is recorded or programmed on site.

On a standard lift, a landing call button can be set to Call-Select. Instead of a simple up or down call, pressing the button brings up a destination floor roller so the passenger selects where they are going before the lift arrives — destination dispatch. Optionally, the chosen floor is announced as it is picked, confirming the destination by voice as well as on screen. Call-select is set per landing station in the configurator, so you can enable it where it helps passengers and keep simple call buttons elsewhere on the same lift.

Call-select is a feature of standard passenger lifts. On platform and service lifts, which use hold-to-run control, destination dispatch does not apply, so the option is simply not offered. The operating mode is chosen once in the configurator and every panel adapts to it, which is why the same hardware suits a standard passenger lift, a platform lift or a goods lift without changing parts.

The same events are presented visually and audibly at once. When the lift is out of service, in fire-service mode or overloaded, the displays show the state and the speaker announces it, so the information reaches passengers who are looking at the panel and those who are not. Pairing a clear visual indicator with a spoken message is central to the accessibility expectations of EN 81-70, and it is built into every station rather than added as an option.